Trusted Choice®

Trusted Choice logoAs a Trusted Choice agency we are an independent advocate for our clients. We are not limited to working with one insurance provider. This means we can provide a wide selection of insurance companies and policies to our customers, allowing our customers to select the best coverage for their specific needs.

What is Trusted Choice?

Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.

Our Trusted Choice® Pledge

As a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:

  • Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
  • Guide you through the claims process for a prompt and fair resolution of your claim.
  • Help you solve problems related to your coverage or account.
  • Explain the coverages and options available to you through our agency, at your request.
  • Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
  • Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
  • Use our experience and multiple company relationships to customize your coverage as needed. 
  • Commit our staff to continuing education so they may be more knowledgeable in serving you.
  • Treat you with respect and courtesy.
  • Conduct our business in an ethical manner.

We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.

Provide exceptional customer service

One area of social media I want to be more effective with is sharing businesses that I deal with that have exceeded my expectations. These are businesses who still understand the value of the customer and provide exceptional customer service. These will also be businesses I would be proud to recommend to my friends and family. Today it is Herlong Bates Burnett Insurance. My "issue" was with the insurance carrier who HBBI is an agent for. After total frustration with the carrier, one phone call to HBBI, this issue was resolved within 10 minutes.

—Rev. Richard (Rick) Wells, Business Chaplains of America